Sunday, August 3, 2008

The Holy Grail of Customer Support!

I had an "interesting" SMS from the largest cellular operator in India, in response to my request for a change of Bill Plan. I quote the SMS, that I very promtly got, verbatim below:

" Your Service Request reference number is xxxxxxxx and we will get back to you by Thursday 04 SEP, 1000 hours."

From: 121
Date: 02.08.2008
Time: 2:28pm

Looks like 1000 hours refers to 10 A.M. See how prompt they are with the hours (forget the days or months!). So they may take a decade to respond, but they will at 10 A.M sharp! I am "WOW'ed!!!